Family Time
Supported Family Contact Services at Henry’s House
Henry’s House provides a safe environment for children and families at our multifunctional centre in Chester-le-Street, County Durham. Whatever you need, we offer various levels of support and supervision. Get in touch today to discover more.
Supported Family Time
This service entails low-level supervision of a child and their absent family. Facilitated by safe and qualified support staff, it is suitable for families where there is no identified risk. No significant observation, monitoring, or evaluation is included. Although parents are responsible for their children during this family time, our qualified staff are always on hand to offer help, support, and assistance.
Price List
- Referral fee (includes pre-visit contact) £30.00 per hour.
- Letterbox service varies starting from £25.00 plus postage (subject to size and weight)
- Pick Up & Drop Off Service price on request.
- Video Call Family Time £66.00 per hour.
- Hourly Family Time £66.00 per hour.
- Centre Handover £36.00 per handover.
Supervised Family Time
In cases where a potential or actual risk has been identified, this service includes highly supervised family time between a child and an absent parent. The priority of our staff is to ensure the physical and emotional safety of the child or children and promote healthy relationships.
Supervised family time is rigorously monitored and recorded to ensure that children are safe and protected. This service can be facilitated within Henry’s House by prior arrangement. Reports are available following this should they be required.
Supervised family time is rigorously monitored and recorded to ensure that children are safe and protected. This service can be facilitated within Henry’s House by prior arrangement. Reports are available following this should they be required.
Handover Services
Recognising that separation can be emotionally distressing for both parents and children, we offer handover services on an individual case basis. Henry’s House offers an ideal neutral setting for this to take place, with staff available to provide care and support where needed.
Supported and Supervised Contact
Our wide range of social care services includes supported and supervised family time.
Letterbox Support
Our letterbox support service enables non-resident parents, carers, and relatives to correspond without direct contact. This allows families to send letters, parcels, and cards to one another. We also have support staff that can assist with writing if required.
Escorted Community Family Time
Either supported or supervised within the community, this service enables parents to spend meaningful quality time with their child at community venues, such as the cinema, park, café, or other child-friendly venues where appropriate.